Intermediate Care Workforce Pilot Sites Webinar – Tower Hamlet & Sussex

During this 90-minute session, we will hear from teams in Tower Hamlet and Sussex, who will each present innovative approaches to improving patient flow and care coordination.

What to Expect:
Tower Hamlets:
Optimal Handed Care Pilot:

Tower Hamlets teams will showcase how they have collaborated across agencies to implement the "Optimal Handed Care" model, aimed at enhancing continuity, coordination, and outcomes in patient care transitions. This session will present the pilot structure, early learnings, and measurable outcomes being tracked, offering a window into how integrated care pathways are being reshaped at the frontlines.
Integration of Physiotherapy into Adult Social Care & Foot Health Homelessness Project:

They will also show case their case study on how integrated physiotherapy services into Reablement and Initial Assessment Team (front door of ASC) and foot health clinics supporting people experiencing homelessness. By combining adult social care with proactive physiotherapy, the project addresses complex needs through a community-first approach. The session will detail how workforce planning, caseload reviews, and pathway stratification were used to deliver more inclusive, targeted care—and how these strategies are driving wider service transformation across the system.

Sussex - “Pull Leadership” Approach to Discharge
Sussex will showcase a case study of their pilot at two of their acute sites to improve patient flow and discharge planning. Using a “Pull Leadership” model, they moved away from pathway-based discharge planning and instead focused on individual patient needs using clinical tools with a holistic approach. Transfer of Care Hubs (ToCHs) played a key role in determining appropriate care levels. Attendees will hear how this approach reduced length of stay, aligned care delivery more closely with need, introduced innovations such as new roles, innovative digital infrastructure and introduction of needs-based assessment tools.

This is a valuable opportunity to explore practical, frontline innovations and participate in Q&A discussions with the teams.

If you have any questions about the briefing session, or have any difficulties with the booking page, please email england.bettercareexchange@nhs.net.

Microsoft Teams links will be emailed to attendees nearer the time of the event.

Booking links will close 1 hour before the start of the event.

Questions about this event?

Name: The Better Care Fund team

Email: england.bettercareexchange@nhs.net

Telephone: Use Email