Enhanced Therapeutic Observation and Care (ETOC) webinar: the role of support workers in ETOC

Join the Nursing Directorate Workforce Team from 1pm – 2pm on Tuesday 17 November 2026 for an Enhanced Therapeutic Observation and Care (ETOC) webinar celebrating Nursing Support Workers' Day 2026.

The session will explore the important role of support workers in ETOC, the work they undertake and the impact they have on patients and families. We will hear from two support workers and their colleagues about the difference they are making locally, and how their approaches are tailored to the needs of different patient groups.

The webinar will be chaired by Ellen Duke, National Deputy Director - Children & Young People's Nursing at NHS England. Ellen will be joined by trust colleagues who will share their journey, experience, challenges and successes in this space.

We recognise that organisations are at different stages of their ETOC journey and that the approaches shared may not be directly transferable to every setting. However, we hope the session will provide insights, showcase innovative approaches, and encourage new ways of thinking about your local support worker offer.

This event will be useful for anyone within your organisation responsible for the provision and monitoring of ETOC, including, but not limited to, ETOC teams, nursing workforce leads and staffing leads.

This webinar is part of a series that has been running since September 2024 and sits alongside our ETOC Universal Support Offer. As part of this offer, we have a host of webinars, lunch and learns and case studies which cover various topics across the programme; we encourage colleagues to use these resources to support their local initiatives.

About the Enhanced Therapeutic Observation and Care (ETOC) programme

Demand for Enhanced Therapeutic Observation and Care (ETOC), often referred to as enhanced care, 1:1’s or specialling, has increased due to our aging population and complexity of patient presentation. Nursing leaders report the need to identify innovative workforce models to ensure that patient safety and experience can be maintained in the most appropriate way.

NHS England's Nursing Directorate's Workforce Team, in collaboration with Safer Staffing colleagues, have launched a programme of work which aims to support systems to develop and improve their approach to how enhanced therapeutic observations and care is assessed and provided, with patient safety and experience at the centre.

Registration

If you would like to attend this event, please register by clicking the green reserve button above and confirm your booking by logging in or registering. The deadline for registration is 5pm on Monday 16 November 2026. We will send an outlook invitation and joining details to all registered attendees.
If you have any queries about this event, please contact the Nursing Directorate's Workforce Team at england.nursingworkforce@nhs.net 

Questions about this event?

Name: nursing workforce team

Email: england.nursingworkforce@nhs.net

Telephone: 0000000000