Advanced Communication Skills

Title: Advanced Communication Skills within Healthcare 

Provider: First Thought Training 

Delivery: Face to Face, Victoria House, Camlife, Fulbourn, Cambridge, CB21 5XB

Overview:

Effective communication skills within medicine - or in life generally - are crucial for any successful interaction with people. This programme explores the possibilities of advanced communication within a healthcare setting whilst focusing an areas such as assertiveness, conflict, and different personality styles.

Measurable Aims: At the end of this programme, the delegate can:
➢ Recognise the 7 ways to influence others
➢ Name the percentages used in the TRIAD
➢ Name your assertive rights
➢ Discover how assertive you are and the differences between aggression, passivity, and assertiveness.
➢ Deal with conflict and understand how transactional analysis can be used
➢ Name three ego states and how to recognise them
➢ Explore how to listen effectively. Generally, in life people hear but do not 

The programme includes:
➢ Module 1: Influencing Others:
➢ Module 2: Building Rapport:
➢ Module 3: Assertiveness:
➢ Module 4: Communication Issues:
➢ Module 5: Key Communication Skills:

Questions about this event?

Name: SAS Team

Email: england.sas.eoe@nhs.net

Telephone: Not Applicable