Crisis Communications and Reputation Management

13 April 2023 1:00pm – 2:00pmBST (+01:00)
Virtual (Microsoft Teams)

These sessions are for NHS communicators only. Please use your work address when registering.  


Presenters: Phil Groves, Head of Communications Response Team, NHS England and his team


What you’ll learn during this session:


  • Introduction to Crisis Communications and Reputation Management
  • Define a crisis – what do we mean by crisis
  • How incident management works in the NHS
  • NHS England Emergency Preparedness Resilience and Response Framework (EPRR)
  • Crisis event within your organisation and external to your organisation
  • The planning basics
  • Case studies
  • Exercise and feedback
  • Q&A

Questions about this event?

Name: Alison Brown


General FAQs