Digital Inclusion Framework Refresh: National Relaunch Webinar

As digital healthcare continues to expand, ensuring that people can access and benefit from digital services is essential to reducing health inequalities and improving equitable access, experience and outcomes. We are updating the Digital Inclusion Framework, which provides practical guidance to help NHS organisations and partners embed digital inclusion within service design, transformation and delivery. 

We have refreshed the framework to support organisations in taking a more consistent and systematic approach to digital inclusion, helping to ensure that digital transformation improves access to care rather than inadvertently creating additional barriers for communities at greater risk of exclusion.

The refresh also introduces a new chapter on artificial intelligence (AI) and digital inclusion, reflecting the growing role of AI within health and care and the importance of considering inclusion and inequalities as these technologies are developed and deployed. This is increasingly important as the NHS expands its use of AI and other emerging technologies, alongside wider ambitions to create a more digitally enabled health service.

What to Expect at the Session

During this webinar we will:

• Introduce the refreshed Digital Inclusion Framework and its purpose.
• Outline key changes to the framework
• Explore why digital inclusion is a key health inequalities issue.
• Provide an overview of the framework, including practical guidance, tools and resources available to support implementation.
• Introduce the new chapter on AI and digital inclusion and consider why digital inclusion needs to remain central as AI becomes more widely used across health and care.
• Share how the framework can support local systems to design more inclusive digital services and pathways.
• Highlight examples of how digital inclusion can be embedded within transformation programmes and service delivery.
• Provide an opportunity to ask questions and engage with colleagues working across digital transformation, health inequalities and population health.

Who Is It For?

This session is intended for colleagues and partners involved in:

• Digital transformation and digital inclusion.
• Health inequalities and population health.
• Integrated Care Boards (ICBs).
• NHS providers and NHS England regional teams.
• Local authorities.
• Voluntary, community and social enterprise organisations.
• Digital inclusion partners and professional networks.
• Teams involved in AI, data and digitally enabled transformation.
• System leaders and programme teams working to improve equitable access to digital healthcare services.

What Is in It for You?

By attending this session, you will:

• Gain an understanding of the refreshed Digital Inclusion Framework and its role in supporting equitable access to digital healthcare.
• Learn how digital inclusion can be embedded within service design, transformation and delivery.
• Explore practical tools, guidance and examples that can support local implementation.
• Gain an introduction to the framework’s new chapter on AI and digital inclusion, and its relevance as the NHS increases its use of AI-enabled technologies.
• Understand how the framework can help reduce the risk of digital transformation widening health inequalities.
• Connect with colleagues and partners working to improve digital inclusion across health and care systems.

Please note that registrations will close shortly before the event. The webinar joining link will be shared with all registered participants ahead of the session.

The refreshed Digital Inclusion Framework will be published and launched on 24 September 2026, alongside the national relaunch webinar.

Questions about this event?

Name: healthcare inequalities team

Email: england.healthinequalities@nhs.net

Telephone: 0000000000