Online Appts

Online Booking for GP Appointments: Who's using it, who isn't? How can we improve access for all?

21 January 2021 6:00pm – 7:00pm
Location TBC
Digital Primary Care & Warwick University - How to improve uptake of online appointment booking

Join us for an interactive session on 21 January 2021, the session will be run on zoom. Joining details will be sent via email at 17:00 on 20th January 2021. 

If you have any questions please don't hesitate to contact us. 

Warwick University and the Digital Primary Care team at NHSX.


Details about the study that has informed this event and the session itself: 

The OBoE Study (Online Booking Experience Study), led by Dr Helen Atherton, is a collaboration between the universities of Warwick and Exeter, funded by the NIHR. The study firstly used national survey data to examine levels of awareness and use of online booking, as well as examining booking behaviour in relation to patients’ backgrounds. Secondly, a series of interviews were carried out, to find out why patients book their appointments in certain ways and what their views were about booking online. Interview accounts provided insight into the reasons behind some of the patterns identified from the survey responses.

This Virtual Event, supported by NHSX, is the first opportunity for the research team to publicly share The OBoE Study’s key findings. Attendees will gain further understandings about how online booking is used by patients, as well as factors that are working well and areas for improvement.

The event will be interactive to allow attendees to discuss the findings, and in turn share their ideas about the best ways to implement online booking, the potential problems faced and practical application of The OBoE Study’s findings. 

Questions about this event?

Name: Jennie Smith


Telephone: 07730374635

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