From tokenism to empowerment: improving quality and safety for patients and public through diversity

25 January 2018 10:00am – 5:00pm
The Pullman Hotel St Pancras, 110-110 Euston Road, St Pancras, London, NW1 2AJ, United Kingdom
Calendar 2018-01-25 10:00:00 2018-01-25 17:00:00 Europe/London From tokenism to empowerment: improving quality and safety for patients and public through diversity For event information please visit: The Pullman Hotel St Pancras, 110-110 Euston Road, St Pancras, London, NW1 2AJ, United Kingdom Organiser

All booking fees included.

Ticket sales have finished for this event.

Thank you for your interest in booking onto the event.  Although the bookings system is now closed,  you can still attend on the day and we will register you manually.  Please remember that as your booking is late, we will not be able to honour any dietary and other requests, however we would really value you attending and joining us on the day.

The event is being organised by NHS England and supported by the Kings College, London; The Health Foundation and the National Institute for Health Research.

NHS England is hosting an event which aims to explore how equality and diversity in participation can contribute to improved quality, safety and experience.

The event is the first of its kind in the field of patient safety, quality and diversity and has attracted a range of international and national speakers.

The event will highlight the excellent work of Dr Josephine Ocloo, Health Foundation Improvement Science Fellow and patient safety champion, based in the Centre for Implementation Science at King’s College London, and build on Dr Ocloo’s work with Rachel Matthews ‘From tokenism to empowerment: progressing patient and public involvement in healthcare improvement’ (BMJ Quality & Safety 2016)

The event will be co-chaired by Joan Saddler, Associate Director, NHS Confederation and Jennifer Dixon, Chief Executive, Health Foundation.

 We have a range of renowned national and international speakers in the field of quality improvement and patient safety, who will be joining our Question Time Panel to help us begin the debate on how we begin to shift the discourse From tokenism to empowerment: how can we work to improve quality and safety for patients and public through diversity in participation?

  • Dr Josephine Ocloo, Health Foundation Improvement Science Fellow, Centre for Implementation Science, King’s College London, Patient Safety Champion and author of paper on ‘From Tokenism to Empowerment’
  • Kaveh G. Shojania, MD, Professor and Vice Chair, Quality & Innovation, Department of Medicine, University of Toronto, and Editor-in-chief, BMJ Quality & Safety
  • Dr Celia Ingham Clark, National Director of Patient Safety, NHS Improvement, NHS England medical director for clinical effectiveness
  • Professor Peter Beresford OBE, Professor of Citizen Participation, University of Essex and Emeritus Professor of Social Policy, Brunel University London
  • Dr Mike Durkin, Senior Advisor on Patient Safety Policy and Leadership, Institute of Global Health Innovation, Imperial College London
  • Jacqui Dyer MBE, Vice-Chair of the Mental Health Task Force for England and Chair of Black Thrive, Lambeth

Dr Tejal Gandhi, MD MPH CPPS, Chief Clinical and Safety Officer, IHI ,Institute for Healthcare Improvement, Associate Professor, Harvard Medical School, has kindly agreed to join us on the day by video link and will be sharing her thoughts on this agenda.

The afternoon workshops are being led by senior leaders in the fields of quality, safety, experience, diversity and Inclusion to help us explore the methods, approaches and solutions.

Workshops will focus on what is working well, what we can learn from the approaches and how can this work be shared and replicated in other clinical priority areas and geographical areas.

We have 7 workshops and participants will be asked to attend two sessions, each will run for 45 minutes each and delegates will be asked to register for the workshops at the point of booking on the event

Who should attend:

This event is aimed at senior executive and non-executive leads and Board of Governor leads for quality and patient safety within your organisation. We will be reviewing our booking forms to ensure that the audience is not only engaging with the Diversity and Involvement leads for your organisation. The event is also aimed at patients, public community voluntary sector leads. 

Key objectives of the event will explore:

  • key issues and evidence associated with why some groups are more at risk of harm and poorer health outcomes
  • the barriers and enablers to the involvement and participation of diverse communities in healthcare
  • the benefits, methods and approaches which can be used to ensure diverse communities have a voice in their own care and healthcare quality and safety
  • How NHS organisations and staff can be supported to improve quality and safety for patients and public through diversity in participation.

Outcomes of the event

The outcomes of this event will be to build on recent efforts to strengthen participation in quality and safety in order to raise our ambitions beyond tokenistic towards meaningful involvement of diverse patients and communities.  We aim to work collaboratively with a range of stakeholders going forward to test participatory methods and approaches in practice, and in line with developing guidance and metrics for the NHS.

The Pullman Hotel

For further information, please contact: Ranjit Senghera

Tel:  0113 825 0861


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