NHS Crisis Communications and Reputation Management

25 July 2024 1:00pm – 2:00pmBST (+01:00)
Location TBC

NHS Comms Bitesize sessions are for NHS professional communicators only working in Trusts, ICBs, NHS England and other ALBs and GCS.  Please register with your NHS EMAIL ADDRESS to receive the Teams invite on the morning of the session. 

The session will be presented by Phil Groves, the Head of NHS Communications Response Team at NHS England . The session will cover:

  • What is Crisis Comms and Reputation Management and why it's important
  • What is a crisis and how does the NHS respond?
  • What is the Communications Response Team and how do we work?
  • An introduction to crisis communications.
  • Using PRIMER – the GCS crisis communications framework.
  • Top Tips on responding to a crisis.


  • Preparing for a crisis and what to do when it happens

  • Crisis communications in practice: Case study

  • Q&A


Questions about this event?

Name: Alison Brown



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