Patient Experience for Improvement Workshop

1 October 2019 9:00am – 1:00pm
TBC, Central London Location, London, SE1 8UG, United Kingdom
Calendar 2019-10-01 09:00:00 2019-10-01 13:00:00 Europe/London Patient Experience for Improvement Workshop For event information please visit: TBC, Central London Location, London, SE1 8UG, United Kingdom Contact

All booking fees included.

  • Patient Experience for Improvement Workshop:

Patient Experience for Improvement Workshop

Tuesday 1 October  9.00 -1.00 pm


Have you been thinking about the experience of care for people in your organisation, your system, across the London region? This might be the workshop for you.


NHS England & Improvement are planning a workshop to look at experience of care, taking time to understand what is happening currently and thinking about the future of a patients journey across a system.  


Lesley Goodburn who is Senior Improvement Manager Patient Experience at NHS England/NHS Improvement has been working with the regional team in London to develop a workshop to explore patient experience and support engagement leads in CCGs, provider trusts and Local Authorities to identify where they can start to align their core work across the changing health and care landscape.


The aim is to help participants to consider the learning for both providers and commissioners to embed patient experience at the heart of good quality leadership, quality improvement and what that means for organisational culture. 


The team would like to tailor the event to the needs of the attendees, so we have created a short survey for you to complete here so that we can prioritise the areas that you specifically might want to cover. 


Lesley will host the event and will discuss the Patient Experience Improvement Framework, outline the improvement work she has been leading with provider trusts across the country and lead discussions based on the results of the survey.


Please click here to view the Patient Experience Improvement Framework ​  


We understand that not everyone will be able to attend and will circulate information and slides after the event.


Questions about this event?

Name: Public & Patient Voice Team


Telephone: 07710 152523

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