Talking Systems - Exploring relational coordination in health care
About the session
How do stakeholders achieve their desired outcomes in coordination with one another, whether in small teams, across departments, or in ecosystems?
In this session, we will explore the relational coordination approach, a way of thinking through the challenges of working in a system context that is based on decades of research in multiple sectors including healthcare.
Some of the issues that we will endeavour to cover include the following: How does coordinating work through frequent, timely, accurate, problem solving communication supported by relationships of shared goals, shared knowledge and mutual respect help stakeholders to overcome traditional tradeoffs and achieve multiple desired outcomes? And how can those same stakeholders build relational coordination intentionally where they need it most?
The session will explore these challenges through the Relational Model of Change and the Six Stages of Change that our speaker has developed in light of her experiences.
About the speaker
Jody Hoffer Gittell is Professor of Management at Brandeis University's Heller School for Social Policy & Management, and co-founder and board member of the Relational Coordination Collaborative.
Dr. Gittell is interested in how stakeholders achieve their desired outcomes in coordination with each other. She has explored how this works in the airline industry, as summarized in The Southwest Airlines Way, and in the healthcare sector, as summarized in High Performance Healthcare.
Out of this work, she developed Relational Coordination Theory, which proposes that highly interdependent work is most effectively coordinated through relationships of shared goals, shared knowledge, and mutual respect, supported by frequent, timely, accurate, problem-solving communication.
The Relational Model of Change shows how stakeholders can join together to design structural, relational and work process interventions to support the effective coordination of their work, as shown in Transforming Relationships for High Performance. This theory has been tested in over 30 industry contexts and over 70 countries around the world. To assess dynamics among stakeholders and to open up dialogues.
Questions about this event?
Name: Mark Cole
Telephone: 07926072165General FAQs