Understanding Consultation, Involvement and Engagement for communications professionals

27 April 2023 1:00pm – 2:00pmBST (+01:00)
Virtual (Microsoft Teams)

These sessions are for NHS communicators only. Please use your work email address to register. 


Presenters: Caroline Latta and Paul Parsons from the award-winning specialist service change agency Stand. (more info at the end) 

What you will learn during this session: 

  • Introduction
  • Opening exercise
  • What is public consultation
  • Involving people in service change:
    1. Relevant legislation/regulatory framework
    2. Defining service change
    3. Deciding to consult or involve in other ways
  • Planning public consultation in a transformation programme
    1. Timeline and resources
  • Building digital engagement – case studies
  • When it worked and when it didn’t – case study
  • What we have learned today - practice exercise
  • Why communications expertise and resources is critical
  • Q&A

Questions about this event?

Name: Alison Brown



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