FAQs for National staff events to celebrate the 70th birthday of the NHS
Please find below a list of frequently asked questions (FAQs) for the two national celebration events for the 70th birthday of the NHS.
If you cannot find an answer to your query below please get in touch with our events team by emailing firstname.lastname@example.org. A member of our team will respond to your query within 5 working days.
Before the event
How do I register for an account to make my nominations?
To create an account, proceed to the checkout and confirm you’ve read the terms and conditions. You will then be asked to log in or create an account. Please input your username, email address and password and then click create an account. You can then complete your booking.
How many tickets do I have?
Each organisation is entitled to x3 tickets for each location (x3 tickets for York Minster and x3 tickets for Westminster Abbey). You may send your Chief Executive and two nominated members of staff to Westminster Abbey and your Chair and two members of staff to York Minster. If your CEO managers multiple organisations you are entitled to x3 tickets per organisation. Please enter the ticket details of the named person attending. The correct names must be on the tickets.
If you have been sent a VIP invitation your invite will state how many tickets you have for each event.
For security reasons, we will be cross checking the invite list with the delegate list so please ensure you enter the correct details to avoid delays upon entry.
I booked tickets but I am not longer able to attend. What can I do?
If you are no longer able to attend please email email@example.com and we will do our best to relocate them. The names on tickets cannot be changed after the 31 May 2018.
All the tickets have been allocated. Do you have a waiting list?
No, this is a closed invite event and there will be no waiting list.
Who do I contact is I have accessibility requirements?
Please contact us at firstname.lastname@example.org in advance to discuss any accessibility requests you or any member of your party may have.
Will travel expenses be covered?
Unfortunately, we cannot cover travel expenses. It is your organisations responsibility to organise for your travel arrangements to and from the events.
How will my data be used?
When accepting the booking terms and conditions you are agreeing for your data to be used to contact you with regards to other events you may be interested in. Please scroll to the bottom of this page to read the data notice.
On the day
Do I have to bring my printed ticket(s) to the event?
Yes, please bring tickets for each person attending.
The account holder who booked the tickets can log into their account https://www.events.england.nhs.uk/ and click on my account in the top right hand corner. Click tickets from the left hand side bar and you will see all tickets booked under your account. Please click on the ticket to show the options and then print ticket.
Do I need to bring photographic identification?
Yes, you will need valid photographic identification which matches the name on the ticket.
What time do the doors open?
Westminster is a lunch time service, doors will open at 10.30am and all guests need to be seated by 11.45am. The service will end by 1.30pm at the latest.
York Minster is an evening service, the doors will open at 6.45pm and all guests need to be seated by 7.00pm. The service will end by 8.30pm at the latest.
What are my transport/parking options getting to the event?
Public transport is advised for both events.
20 Dean's Yard
The nearest underground stations are Westminster and St James' Park.
More information on how to find Westminster Abbey can be found here.
York Minster is a 10 minute walk from York’s Rail Station.
More information on how to find York Minster can be found here.
What is the dress code?
Lounge suit or blazer and trousers for gentlemen is perfectly fine. It is not necessary to wear a black tie (as this is a service of celebration). Ladies may wear day dress, trousers are also acceptable. Hats are optional
Is this a religious service?
The celebration event at Westminster Abbey is a traditional church service but will draw in other faith groups to be a part of it.
The celebration event at York Minster is a choral celebration and a look back over the last 70 years of the NHS.
Will there be luggage facilities?
It will not be possible to enter either venue with large or bulky items of luggage. Similarly, it will not be possible to bring bags, rucksacks or suitcases that would not be classed as hand luggage on aircraft.
Can I use my phone or camera during the services?
Cameras will be prohibited from being taking into the venues and mobile must be switched off at all times during the services. If anyone is caught taking pictures or videos then they may be asked to leave the services.
Will there be security searches?
Yes, security will search smaller bags before granting access. Please ensure you bring minimal luggage with you.
What if I have special access requirements?
The venue has easy ramped access for those in wheelchairs or with walking aids.
Parking is available for those with special needs. Please email email@example.com with your requirements, we cannot guarantee a parking space but we will try to accommodate where possible.
Can I bring my assistance dog?
Guide dogs, hearing dogs and assistance dogs are welcome. Other animals are not permitted.
Does the venue have a hearing loop system?
Both venues are equipped with a hearing loop system that covers the whole of the main building. This system is used at all Services.
Can I take photographs or use my mobile phone?
Photography and filming (pictures and/or sound) of any kind is not allowed. You are welcome to take pictures in the Cloisters and Garden for personal use only.
Please keep mobile phones switched off within the Abbey church.