Power, Permission and Partnerships – Patient Experience For Improvement Conference

Heads Of Patient Experience Network

12th March to 26th March 2021

If you are a member of the Heads of Patient Experience (HoPE) Network a place is waiting for you at our sessions in March. Our conference will cover a wide range of subjects and will look at the themes of Power, Permission and Partnerships. All sessions will be co presented by people who work in healthcare and with patient leaders who work in collaboration to make improvements. This is part of our Patients Included self-accreditation and we have worked to ensure that all subjects and sessions were co-produced in line with principles of the charter.

Our sessions cover the following subjects on the dates below

Launch Session

Friday 12th March

11am – 1pm

Transition from children’s to adult’s services

Saturday 13th March

2pm -3.30pm

Online engagement for children and younger people

Sunday 14th March

3pm - 4.30pm

Impact of COVID (including communication to vulnerable patients)

Tuesday 16th March

10am -12pm

Black Asian Minority Ethic (BAME) issues and inclusion



Positive reporting and learning from excellence

Thursday 18th March

12pm – 2pm

Feedback tools for capturing staff and patient experience

Tuesday 23rd March

11am -1pm

Integrating Mental and Physical Healthcare

Wednesday 24th

3pm – 5pm

Storytelling, patient/carer/staff stories as a tool for patient experience

Thursday 25th March

2pm – 4pm

Celebration Event

Friday 26th March

2pm -5pm


You can book onto the sessions that you like but we do ask that if you book a session you also book in with one of the patient leaders who work with you collaboratively, as we would like the audience to be split between Heads of Patient Experience and patient leaders.

If there are sessions that you can’t make don’t worry - we will be recording all sessions and making them available on the sharing platform.

So don’t delay, book your places today and continue to learn, share and network.